How can we help you?

Answers for scanning, sync, Premium, exports, privacy, and what’s coming next.

Frequently Asked Questions

How does AI scanning work?
The camera uses Apple Vision on your device to find objects and make an instant first guess. When you request richer identification, the App can use supported on-device intelligence where available or a cloud provider you configure. Cloud AI requires your own provider key, may be billed separately by that provider, and can suggest details and rough values that you review before saving. On-device processing does not use the monthly cloud quota.
What's included in the free tier?
Free includes up to 50 items, 3 Spaces, and 5 app-side cloud AI analyses per month, plus live and batch capture, search, reports, warranty tracking, and iCloud sync. Premium removes the item, Space, and app-side cloud quota limits and unlocks PDF, CSV, and JSON export. A cloud provider may still charge for requests made with your own key.
How does iCloud sync work?
MyInventoryRUs syncs through Apple CloudKit between iPhone and iPad when both devices use the same Apple Account and iCloud is enabled for the App. If changes do not appear, confirm iCloud Drive and MyInventoryRUs are enabled in iCloud settings, connect both devices to the internet, and leave the App open briefly. Newer versions also show sync status and recovery controls in the App’s Settings.
How do I export my data?
Export is a Premium feature. Open Reports, tap the share button, choose PDF, CSV, or JSON, then export either all Spaces or one selected Space. The share sheet lets you save the file or send it to another app. Treat exported files as sensitive because they can contain detailed inventory records and photos.
How do I manage, cancel, or restore Premium?
Apple manages subscriptions. On your device, open Settings, tap your name, then choose Subscriptions to change or cancel a plan. You keep Premium through the end of the paid period. To restore an active purchase, open MyInventoryRUs → Settings → Premium → Restore Purchases while signed in to the same Apple Account used for the purchase.
Is my data private and secure?
Inventory data is stored on your device and, when enabled, in your personal iCloud account. On-device analysis keeps images on the device. If you choose cloud AI, the image and relevant item context are sent to the provider you configured. API keys are stored in the iOS Keychain. See the Privacy Policy for the complete details and controls.
Where are attachments, CSV import, and backup & restore?
These tools are previewed on the website for a future App Store release and may not appear in the version currently installed. After rollout, attachments will let you keep receipts, manuals, warranty documents, and photos with an item. CSV import and full backup & restore will be Premium features. Check the App Store Updates screen and MyInventoryRUs → Settings → About for your installed version.

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What to Include

For faster help, include the App version from Settings → About, your iPhone or iPad model, iOS version, what you expected, and what happened. Add a screenshot only if it contains no sensitive inventory data.