Whimlumi is not moving
Open Preferences or the tray menu and check the current mode. Stay holds one position, Sleep rests at the edge, and Hidden tucks the familiar away. Choose Roam or Follow to resume movement.
We’ll help you find the spark
Whimlumi Support
Help with movement modes, local progress, purchases, focus sessions, accessibility, or anything that does not feel quite right.
Contact support
Email contact@ruihu.me with “Whimlumi support” in the subject. Include your platform (Mac or Windows), Whimlumi version, operating-system version, what you expected, and what happened.
Share screenshots or error text only if you are comfortable doing so. Do not send passwords, payment-card numbers, private store credentials, or unrelated personal information. Support messages are handled as described in the Privacy Policy.
Quick help
Follow feels too close
Open Preferences and increase cursor distance or reduce companion size. Follow trails the pointer continuously; Roam explores independently and only sometimes visits.
Plus is not unlocked
Confirm you are signed in to the same Apple or Microsoft account used to subscribe, then use Restore Purchases. Store services may take a moment to refresh an entitlement.
A focus session ended early
Check whether the app or computer restarted, slept, or was closed. Local progress is stored on this computer and is not reconstructed by a Whimlumi cloud service.
Movement modes
- Roam: explores the desktop independently and may occasionally wander toward a snapshot of the pointer for a playful visit.
- Follow: continuously trails the pointer at the distance you choose.
- Stay: holds the familiar at its current desktop position.
- Sleep: settles the familiar at the edge of the screen.
- Hidden: removes the familiar from view without quitting Whimlumi or deleting local progress.
Purchases, cancellation, and refunds
Apple handles Mac App Store payments and Microsoft handles Microsoft Store payments. Manage or cancel a subscription from the store account used to purchase it. Deleting Whimlumi does not cancel billing. Refund requests must be submitted to the store that processed the charge.
Mac and Windows subscriptions do not transfer between stores. See Subscription Details for trial, renewal, restoration, and platform information.
Local progress and changing computers
Whimlumi does not operate an account or cloud-sync service. Familiar state, preferences, focus history, and garden progress stay on the computer where they were created. A restored store entitlement can unlock Plus on an eligible device, but it does not transfer local progress from another computer.
Before removing the app or resetting a computer, preserve any backups you want through tools provided by your operating system. Whimlumi Support cannot retrieve local data that was deleted or lost.
Privacy and accessibility
The app does not record cursor history or include developer-run analytics, advertising, or telemetry. Cursor position is used in the moment for movement interactions. Read the complete Privacy Policy.
If animation, contrast, keyboard access, sizing, or another accessibility need is not working for you, please email support with the platform and requested accommodation. Feedback helps guide improvements, though a particular change or delivery date cannot be promised.
Response and availability
Support is provided by email. We aim to respond to ordinary requests within two business days, but response times may be longer during launches, holidays, or unusually high volume. Whimlumi does not provide emergency, medical, or real-time safety support.